Product Name: Anti-Theft Classic Travel Bag (style #42224)
Purchase cost: Retails for $65 + 13% HST (sales tax) / I paid $55 + 13% HST (sales tax)
My Product Review
This is the perfect bag to replace a purse when on vacation. It’s a reasonable size, has lots of compartments (which are all easily accessible), has anti-theft features and is functional all around. I used this for a few months after returning from vacation as my ‘every day’ bag because I liked it so much!
BONUS: My Replacement Experience
After less than 9 months of use (2 trips and 2-3 months of daily use), the main compartment zipper began to stick and led to the slider coming off on one side (no more zipping). I looked up Travelon online to see if they had any kind of warranty and reached out to their customer service team. Here’s what I submitted:
I received a pleasant reply from Shirley within 5 days (this was during the Christmas holidays, so it likely would have been sooner) asking for the SKU number, where I purchased the item, the retailers return policy, if I had a copy of the receipt, how long I had owned the product, a picture of the defect area, and my address details.
I replied to all the questions and included a picture of the broken zipper/threading. The store I had bought it from only had a 14 day return policy and I’d owned the product for 9 months, so there was no going back. Plus, I didn’t have the receipt, but knew the date of my purchase and the amount paid.
The Travelon rep replied the next day with a replacement order number and instructions on how to destroy the old bag before they would send out a new bag. This required slashing the front and back of the bag and cutting the strap at the seam, then sending them pictures of the damage I had done. To me, this was an odd requirement, but I replied with appropriate pictures after doing the deed. I assume they require you destroy it to ensure the bag is can’t be reused. After submitting the photos, I received a follow-up 4 days later confirming that a new bag had been shipped, and received it within one week.
The experience overall was hassle-free and easy – thumbs way up to Travelon for their excellent customer service! Check them out for your next travel bag! They have lots of styles, their products are functional and clearly, they honor their warranty.
*This review is 100% unsolicited and reflects my true opinion of the product.
I'm a 20-something woman working my way through life in Canada, traveling when I can afford it and seeking out my passions one day at a time.